News and Important Updates

Update on RITA Offices and Walk-In Taxpayer Assistance

Posted On: Thursday, July 1, 2021

RITA is preparing to reopen its offices to the public.  We have made the necessary changes to our lobbies to allow us to safely reopen these spaces to taxpayers, and look forward to welcoming taxpayers back to our offices.  The offices will be reopened on the following schedule:

Brecksville – Open starting July 21st, weekdays, 9am – 4pm.

Worthington and Youngstown – Open starting July 26th, weekdays, 9am – 4pm.

Xenia – Beginning July 19th – Open Mondays, Wednesdays and Fridays, 8am – 5pm.

Cleveland Heights – Opening will be coordinated with the reopening of the Cleveland Heights City Hall.  More information will be posted as these plans are finalized.

Even after our physical doors are open again, we will continue to provide many contact-free alternatives to traditional in-person assistance:

At , taxpayers can log in to MyAccount to file returns, make payments, review payment histories, check the status of refund requests, or send secure messages to RITA; or use FastFile to file returns without the need to create an online account.

RITA offers secure drop boxes at all of its office locations to receive tax documents and payments.  Individual taxpayers using the drop box should complete the Municipal Income Tax Drop-Off Sheet found at  and include it with the dropped-off items; or provide contact information with the dropped-off items.

And, as always, our Customer Service Agents are available Monday through Friday, 8am to 5pm to answer taxpayer questions.  Call us at 800-860-7482.    Taxpayers may also use this number to access RITA’s 24 hour automated phone system to make payments, check the status of a refund request or an  estimated payment you have made.

 Return to Previous Page