News and Important Updates

RITA Phone System UPDATE

Posted On: Tuesday, March 15, 2022

UPDATE – 3/15 9PM
Maintenance is now complete on our Interactive Voice Response (IVR) phone system and services have been restored.  Call (800) 860-7482 for 24/7 self-service options.  Live agents will be available during normal business hours.  Thank you for your patience!

UPDATE - 3/15 4PM

To address these phone issues, we will be performing maintenance this evening, Tuesday, March 15th beginning at 5 pm.  The Interactive Voice Response (IVR) phone system will be unavailable and we will post updates as the system comes back online.  We apologize for the inconvenience.


RITA is experiencing some telephone system issues, specifically with our Interactive Voice Response (IVR) system and callers may experience delays or longer than normal wait times.

For best results Contact Us at 440.526.0900. Don’t want to wait? Login to MyAccount and Send Us a Secure Message

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