Taxpayer Assistance

Free Walk-in Taxpayer Assistance is provided for all taxpayers who are required to file a municipal income tax return for any RITA municipality.

Agents will be on-site to answer questions, take payments, and assist with RITA municipal income tax return preparation. To receive assistance bring with you all necessary tax documentation.

No appointment is necessary however, assistance is on a first come, first served basis and wait times may vary.

Customer service representatives are also available by phone. Please view our Tax Season Extended Call Center Hours.

Tax Season Extended Walk-in Hours

Saturdays, March 4th thru April 15th
9:00 am - 12:00 pm
Monday, April 10th thru Wednesday, April 12th
8:00 am - 6:00 pm
Thursday, April 13th and Friday, April 14th
8:00 am - 7:00 pm
Monday, April 17th and Tuesday, April 18th
8:00 am - 7:00 pm
Saturdays, March 4th thru April 15th
9:00 am - 12:00 pm
Monday, April 10th thru Wednesday, April 12th
8:00 am - 6:00 pm
Thursday, April 13th and Friday, April 14th
8:00 am - 7:00 pm
Monday, April 17th and Tuesday, April 18th
8:00 am - 7:00 pm
Saturdays, March 4th to April 15th
9:00 am - 12:00 pm
Monday, April 10th thru Wednesday, April 12th
8:00 am - 6:00 pm
Thursday, April 13th and Friday, April 14th
8:00 am - 7:00 pm
Monday, April 17th and Tuesday, April 18th
8:00 am - 7:00 pm
Friday, April 7th
8:30 am - 1:00 pm and 1:30 pm - 5:00 pm
Friday, April 14th
8:30 am - 1:00 pm and 1:30 pm - 5:00 pm
Monday, April 17th
8:30 am - 1:00 pm and 1:30 pm - 5:00 pm

Walk-in Office Locations

Regional Income Tax Agency
10107 Brecksville Road
Brecksville, Ohio 44141
8:00 am - 5:00 pm Monday - Friday
No appointment necessary
Get Directions
Regional Income Tax Agency
760 Lakeview Plaza Blvd, Suite 400
Worthington, Ohio 43085
8:00 am - 5:00 pm Monday - Friday
No appointment necessary
Get Directions
* New Effective Sept. 6, 2016
Regional Income Tax Agency
2761 Salt Springs Road
Youngstown, Ohio 44509
8:00 am - 5:00 pm Monday-Friday
No appointment necessary
Get Directions
Regional Income Tax Agency
Mentor Municipal Center
8500 Civic Center Boulevard
Mentor, Ohio 44060
8:30 am - 1:00 pm and 1:30 pm - 5:00 pm
Tuesday and Thursday
No appointment necessary
Get Directions
Regional Income Tax Agency
Cleveland Heights City Hall
40 Severance Circle
Cleveland Hts., Ohio 44118
8:30 am - 5:00 pm Monday-Friday
No appointment necessary
Get Directions